Answered in sixty seconds. Even at midnight.
Every enquiry — website form, Facebook, Instagram, a Google ad — gets a real reply within a minute, day or night. Not an acknowledgement: a qualifying question that books the call while the person is still interested.
Who it is forAnyone taking enquiries through a form, a portal or paid ads.
The cost of leaving it.
They filled in four forms, not one
Most local businesses reply the following working day. By then the person has filled in three other forms and spoken to whoever answered first — and the job is priced, sold and booked before you have opened the email.
- An enquiry at 21:40 on a Sunday
- Seen at 08:30 on Monday
- Replied to at 11:00 between jobs
- Two competitors got there first
You were asleep for all of it
The reply goes out in under a minute with a real question in it, the answer comes back, and a time gets held in your diary. You read the whole exchange over breakfast with a survey already booked.
- Replied at 21:41, in your name
- Qualified: full refit or replacement
- Thursday 09:00 offered and taken
- In your diary before midnight
What we actually build.
Five working days from the day you say go, and nothing on your side to learn.
Website forms, Facebook and Instagram lead ads, Google, your inbox. All of them land in one place instead of four.
Written in your voice, with a real qualifying question rather than "thanks, we’ll be in touch". You approve them before anything sends.
Connected to your actual calendar so the times offered are times you are genuinely free.
Tested end to end with a real enquiry from a real phone before it goes anywhere near a customer.
What is included.
- Every channelForms, Facebook, Instagram, Google, email. Not just the website.
- Your voiceWritten from how you actually talk, approved by you before it sends.
- Real qualificationA question that sorts a full refit from a dripping tap, so you know what you are calling about.
- Your diary, liveTimes offered are times you are free. No double bookings.
- A monthly reportHow many, how fast, how many booked. One page.
- One month’s noticeRolling monthly. Cancel any time and the site keeps working.
Live in five working days. Rolling monthly with one month’s notice, and the setup is paid in full before we build.
Get it nowThe questions everybody asks.
Does it pretend to be me?
No. It replies in your business’s name and says plainly that it is an automated first reply, then hands to you. Pretending to be a person is both unpleasant and, once someone works it out, worse for you than not replying at all.
What if it gets a question wrong?
It asks one qualifying question and offers times. It does not quote, diagnose or promise anything. Anything outside that becomes a message for you with the whole thread attached.
Is texting people legal?
Replying to someone who has just enquired is a service response, not marketing, so it is fine. What we will not do is use this to contact a bought list — that is a different thing entirely and it is not something we sell.
What does it cost to run?
£149 a month, which covers the platform, the messages and us keeping it working. Message volumes are capped in the contract with the overage written down rather than discovered later.
What if I already reply quickly?
Then you may not need this, and we will say so. It earns its money for businesses whose enquiries arrive while they are up a ladder, under a car or with a patient.
Tell us about the business.
Four fields. We come back the same working day with a straight yes, a price and a start date — or an honest no if this would not pay for itself in your business.
Would rather just book a time? Pick a slot here — thirty minutes, weekday afternoons. Or email hello@designsurrey.co.